<h4 id="isPasted">Can I change my order after placing it?</h4><p><span style="font-size: 14px;">We cannot guarantee any changes to your order once it has been placed. Please reach out to our team at <a href="mailto:info@cultiver.com"><u>info@cultiver.com</u></a> <a href="mailto:customer-service@cultiver.com"></a>with your order number and the details of the change, and we&apos;ll do our best to assist you. We&apos;re unable to assist with changes once an order has been dispatched.&#xA0;</span></p><h4 id="what-if-an-item-i-want-to-order-is-out-of-stock">What if an item I want to order is out of stock?</h4><p><span style="font-size: 14px;">You can find the expected restock date on the product page. Join the waitlist via the product page to be notified once the item has been restocked online.</span></p><h4 id="which-payment-methods-do-you-accept">Which payment methods do you accept?&#xA0;</h4><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">We accept payments from major credit card providers and PayPal. All sales through this website are processed in GBP.</span></p><h4 id="should-i-wash-my-products-before-using-them">Should I wash my products before using them?</h4><p><span style="font-size: 14px;">Yes. Please ensure, however, that you are satisfied with the colour, feel and sizing before washing. We will not accept returns for items that have been washed.</span></p><h4 id="what-documentation-will-be-included-with-my-order">What documentation will be included with my order?</h4><p><span style="font-size: 14px;">In efforts to reduce our paper use, the only documentation included in your order will be a linen care information card. No pricing information will be listed, should the recipient be receiving the order as a gift.</span></p><h4 id="do-you-accept-custom-orders">Do you accept custom orders?&#xA0;</h4><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">In most cases we are unable to accomodate custom orders. If you are interested in a large quantity of custom pieces, p</span><span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">lease reach out to our team at&#xA0;</span><span style="font-size: 14px;"><a href="mailto:info@cultiver.com"></a></span><span style="color: rgb(184, 183, 172); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="mailto:info@cultiver.com"><u>info@cultiver.com</u></a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;and we&apos;ll do our best to assist.&#xA0;</span></p>

Ordering FAQs

<h4 id="how-does-cultiver-protect-my-data--privacy">How does CULTIVER protect my data &amp; privacy?</h4><p><span style="font-size: 14px;">Please read our detailed privacy policy <a href="https://cultivergoods.co.uk/pages/privacy-policy" rel="noopener noreferrer" target="_blank"><u>here</u></a>. </span></p>

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Our Sydney based Customer Care team operates Monday - Friday, 9:00am to 5:00pm AEDT.

Orders, Payment & Privacy

Ordering FAQs

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