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Returns PolicyUpdated 6 months ago

Standard Returns Policy

This Returns Policy is in addition to the rights of our UK customers under the Consumer Contracts Regulation 2013. For more details, see our Terms & Conditions.

We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in original condition, unused, unwashed, and unmarked. The return process must be initiated within 30 days of being received (“returns period”). Full-priced returns are eligible for complimentary return postage within the UK. 

Orders placed between November 15 and December 30, 2023 are eligible for our extended holiday returns window and can be returned until January 30, 2024.

Provided our Returns Policy requirements are met, full-priced orders can be returned for:

  • Exchange; 
  • Refund; or
  • Store credit.

Items can be returned outside the returns period if they are found to be faulty when received, provided the damage has not been caused by failure to comply with our product care instructions. 

Please allow up to 5 business days after your return has reached our warehouse for the return to be processed. This timeframe may be extended slightly during holiday and promotional periods. Refunds will only be issued to the original form of payment.

To process a return or exchange, click 

Please note, should your return not meet our Returns Policy requirements listed above, it will not be eligible for refund and we will re-ship the order to the original address.

CULTIVER Sale | November 22 - 27, 2023

- 25% Discount: Products purchased at 25% discount can be returned for refund, store credit, or exchange to an alternative colour. Goods must be unused, unwashed and unmarked.

- 40%+ Discount: Products purchased at 40% discount and above are final sale and cannot be returned unless deemed faulty by CULTIVER.

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